Q. What if I have questions about the materials in the program I purchased?
A.All of our digital/streaming programs are housed in secure, username and password protected sites. As part of your purchase, we give you free, lifetime Q&A access with the coach who created your program. Ask as many questions as you want, as well as read answers to questions posted by other owners of the program. Bottom line: Unlike purchased you make on other sites, when your purchase a CTF resource, all of your questions will be answered.
Q. I can’t find/log in to the program I purchased. How do I get to and log in to the program I purchased?
A.-If you can’t find the website for the program you purchased, click here for the full list of program titles and links to our digital/streaming programs.
–If you forgot your password, go to the main log in page and click on the ‘>> Lost your Password?’ link in the right hand column. Password reset instructions will be sent to your email address.
Q. Why can’t I access the program I purchased?
A.If you’re getting the ‘Oops! This Content is Members Only’ error message and/or were not taken to the username and password registration page immediately after placing your order, you’re either attempting to access the wrong program or didn’t complete the registration process. If you just placed an order, check your email for registration instructions, as they are automatically sent when you order. If this doesn’t resolve your issue, email us at firstname.lastname@example.org with ‘Can’t Access (Name of Product)’ in the subject line or call us at 1(855) 588-7225 and we’ll resolve any outstanding issues.
Q. How come I can’t access all of the parts of ‘X Program’ that I purchased?
A.If you are able to access some parts of the program you purchased, but not others, you are almost certainly attempting to access elements of a different program. Email us at email@example.com (or call us at 1-(855) 588-7225) and we will resolve and explain your access concerns.
Q. I am a coach and want my school to pay for it. Can I use a school purchase order?
A.Yes! We do accept your completed, signed purchase order on school letterhead. Our terms are NET-30.
Most school purchase orders are already “fill-in-the-blank” type forms, however be sure to include your Bill-to address, Ship-to address and Coach’s Name, a contact phone number and email address.
Fax your PO to: (508) 699-2986, or
Mail your PO to: Complete Track and Field, LLC
PO Box 588
North Attleboro, MA 02760
Once we receive your purchase order, we will process your order and contact you with the details.
Q. I don’t have a credit card, how can I place my order?
A.Call us at 1-(855) 588-7225 and we can help you over the phone.
Mail us a check or money order to:
Complete Track and Field, LLC
P.O. Box 588
North Attleboro, MA 02760
Once your check has cleared, we will immediately ship your program.
Q. Which programs are available on DVD instead of just Digitally?
A.We’re working toward making that option available on all programs. However, when you visit our Store, the list of program options in the right column you can quickly and easily sort through all of our programs by event groups, DVD, digital and even by topic, such as ‘starting blocks’ or ‘cross country workouts’.
Q. What if I don’t like the program, can I return it?
A.Yes. We have a 60 day return policy on all of our programs. Request a refund within 60 days of purchase and we will refund you 100% of your purchase price.
Q. I don’t live in the US. Will the DVDs play in my country?
A.Yes. We do not use regional coding in any of our programs. Therefore, the DVDs will play anywhere in the world.
Q. How do you ship my order? Will I receive tracking information?
A.We normally ship UPSP (United States Postal Service). Domestic (USA) shipments go Priority Mail. International (non-USA) shipments go Airmail Post.
We provide all our customers email notification of shipment. United States customers also receive tracking information via email.
Q. I clicked on the link in the email, but it says the link has expired. Will you send me a new one?
A.Of course. Forward that email to firstname.lastname@example.org and we will resend the link. Please remember that links expire 24 hours after sending.
Q. I missed the deadline for the sale. Will you honor the discount for me?
A. In most cases, we will honor sale prices when politely requested within 7 days of the end of a promotion. But, not 8 days.